Social media marketing is all about getting your audience; that is, your customers and your potential customers, interacting with your brand.
It differs greatly from more time-honored forms of marketing that, while effective in their own way, fall short in one area: customer focus.
Yes, in the age of the Internet, if you’re not communicating with your customers in real-time and including them in your brand decisions (or at least, making them think that you are), you need to start –...